vcity88 Privacy Policy

1. Introduction

vcity88 ("we", "us", "our", "the Company") operates the online gaming platform accessible at https://vcity88.club (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who access or use the Platform, including registered members and unregistered visitors.

This Privacy Policy ("Policy") describes the types of personal data we collect, the purposes for which we process it, the circumstances under which we may share it with third parties, and the rights available to you in respect of your personal data.

By registering an account on the vcity88 Platform, placing a bet, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy is to be read in conjunction with the vcity88 Terms & Conditions.

2. Personal Data We Collect

vcity88 collects personal data through various means in the course of providing the Platform and its associated services. The categories of personal data we collect include:

2.1 Registration Data

When you create a vcity88 account, we collect your full name, date of birth, email address, username, and password (stored in encrypted form). This information is necessary to open and administer your account.

2.2 Identity Verification Data

For the purposes of Know Your Customer (KYC) compliance and anti-money laundering obligations, we may collect copies of your national identity card (MyKad), passport, or other government-issued identification documents, together with proof of address documentation such as a utility bill or bank statement issued in Malaysia.

2.3 Financial Data

We collect records of all financial transactions conducted through your vcity88 account, including deposit amounts and methods (such as Touch 'n Go eWallet, Boost, DuitNow, Maybank2u, CIMB Clicks, or Public Bank FPX), withdrawal requests and destinations, bonus claims, and wagering history. We do not store full card numbers or banking credentials; such data is handled directly by our licensed payment processors.

2.4 Gaming Activity Data

We maintain detailed records of your gaming activity on the vcity88 Platform, including game sessions, bet amounts, wagering outcomes, game preferences, and login timestamps. This data is used for account management, responsible gaming monitoring, dispute resolution, and fraud prevention.

2.5 Technical & Device Data

We automatically collect certain technical information when you access the Platform, including your IP address, browser type and version, operating system, device identifiers, screen resolution, referring URL, and session duration. This information is used for security monitoring, platform optimisation, and geographic access controls.

2.6 Communications Data

We retain records of communications between you and the vcity88 customer support team, including live chat transcripts, email correspondence, and any complaints or dispute submissions. These records are retained for quality assurance, training, and regulatory compliance purposes.

3. How We Use Your Personal Data

vcity88 uses the personal data described in Section 2 for the following purposes:

• Account administration — To create, operate, and maintain your vcity88 account, including processing deposits, withdrawals, and bonus awards;
• Identity verification and KYC compliance — To verify your identity and age (minimum 21 years) as required by applicable gaming regulations and anti-money laundering obligations;
• Fraud prevention and security — To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct on the Platform;
• Responsible gaming — To monitor gaming behaviour for indicators of problem gambling and, where appropriate, to apply account restrictions in accordance with our Responsible Gaming Policy;
• Customer support — To respond to your enquiries, resolve disputes, and provide technical assistance;
• Platform improvement — To analyse usage patterns, test new features, and improve the vcity88 user experience;
• Marketing communications — To send you promotional offers, bonus notifications, and platform updates, subject to your communication preferences and applicable law;
• Legal and regulatory compliance — To comply with applicable gaming licence conditions, anti-money laundering legislation, and any lawful requests from competent regulatory or law enforcement authorities.

4. Legal Basis for Processing

vcity88 processes your personal data on the following legal bases:

• Contractual necessity — Processing required to perform the contract between you and vcity88, including account management, payment processing, and game delivery;
• Legal obligation — Processing required to comply with applicable anti-money laundering, gaming regulation, and data protection legislation;
• Legitimate interests — Processing conducted in pursuit of vcity88's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your privacy rights;
• Consent — Processing for which we have obtained your express consent, including direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing and Disclosure

vcity88 does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients in the circumstances described:

5.1 Service Providers

We engage third-party service providers to support the operation of the vcity88 Platform, including payment processors, KYC verification services, game platform providers, cloud hosting providers, and customer support technology vendors. These service providers access personal data only to the extent necessary to perform their contracted functions and are bound by confidentiality and data protection obligations.

5.2 Regulatory and Law Enforcement Authorities

We may disclose personal data to gaming regulators, financial intelligence units, law enforcement agencies, or other competent authorities where required by law, court order, or in connection with the investigation of suspected fraud, money laundering, or other criminal activity.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of the assets of vcity88, personal data held by the Company may be transferred to the relevant successor entity, subject to the same privacy protections described in this Policy.

6. Data Retention

vcity88 retains personal data for as long as is necessary for the purposes described in this Policy, taking into account applicable legal and regulatory retention requirements. As a general guide:

• Account registration and KYC documentation is retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering obligations;
• Financial transaction records are retained for a minimum of five (5) years following the date of the transaction;
• Gaming activity logs are retained for a minimum of three (3) years for dispute resolution and responsible gaming monitoring purposes;
• Customer support communications are retained for a minimum of two (2) years.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data destruction procedures.

7. Security Measures

vcity88 implements a range of technical and organisational security measures to protect personal data from unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and vcity88 servers;
• Encryption of sensitive data at rest, including identity documents and financial records;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security assessments, penetration testing, and vulnerability management;
• Two-factor authentication options for player accounts;
• Monitoring systems for detection of suspicious access patterns and potential data breaches.

Notwithstanding these measures, no data transmission over the internet or electronic storage system is completely secure. vcity88 cannot guarantee absolute security and encourages players to maintain strong, unique passwords and to report any suspected unauthorised access to their account immediately.

8. Cookies and Tracking Technologies

The vcity88 Platform uses cookies and similar tracking technologies to deliver and improve the Platform. Cookies are small data files stored on your device by your browser. We use the following categories of cookies:

• Strictly necessary cookies — Required for core Platform functionality including authentication, session management, and security. These cannot be disabled without affecting Platform operation.
• Performance cookies — Used to collect anonymised information about how visitors use the Platform, enabling us to identify and resolve technical issues and improve performance.
• Functional cookies — Used to remember your preferences such as language, display settings, and recently played games.

You may configure your browser to reject or delete cookies. Note that disabling certain categories of cookies may affect your ability to use some features of the vcity88 Platform. vcity88 does not use third-party advertising or retargeting cookies.

9. Your Data Protection Rights

Subject to applicable law and any overriding legal obligations, you have the following rights with respect to your personal data held by vcity88:

• Right of access — You may request a copy of the personal data vcity88 holds about you;
• Right to rectification — You may request correction of inaccurate or incomplete personal data;
• Right to erasure — You may request deletion of your personal data, subject to regulatory retention obligations;
• Right to restriction — You may request that processing of your personal data be restricted in certain circumstances;
• Right to data portability — Where technically feasible, you may request a copy of your personal data in a commonly used, machine-readable format;
• Right to object — You may object to processing based on legitimate interests, including direct marketing;
• Right to withdraw consent — Where processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact vcity88 customer support. We will respond to all verified requests within thirty (30) days. We may require proof of identity before processing certain requests.

10. Children's Privacy

The vcity88 Platform is strictly intended for persons aged 21 years and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the minimum age requirement, we will take immediate steps to delete that data and close the associated account. If you believe that an underage person may have registered on the Platform, please contact us immediately at the details provided in Section 14.

11. Third-Party Links

The vcity88 Platform may contain links to third-party websites or resources. These links are provided for convenience only. vcity88 has no control over the content or privacy practices of third-party sites and accepts no responsibility for their privacy policies or data handling practices. We recommend that you review the privacy policy of any third-party site you visit.

12. International Data Transfers

vcity88 may transfer personal data to service providers or affiliated entities located outside Malaysia in connection with the operation of the Platform. Where such transfers occur, vcity88 will ensure that adequate safeguards are in place to protect your data, including contractual data protection obligations on the receiving party that are consistent with applicable law.

13. Updates to This Privacy Policy

vcity88 reserves the right to update this Privacy Policy at any time. Where material changes are made, we will notify registered members via email to the address on record or through a prominent notice on the Platform prior to the changes taking effect. The revised Policy will be effective as of the date indicated at the top of the document. Your continued use of the vcity88 Platform following notification of changes constitutes acceptance of the revised Policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by vcity88, please contact our data protection team:

General enquiries: [email protected]

Our customer support team is available 24 hours a day, seven days a week. We aim to respond to all privacy-related enquiries within five (5) business days and to fulfil verified data subject requests within thirty (30) days of receipt.